FAQs

Q: How can I place an order?

A: To place an order, simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your purchase.

Q: What payment methods do you accept?

A: We accept various payment methods, including major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options.

Q: Do you offer international shipping?

A: Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on the destination.

Q: How long will it take for my order to arrive?

A: Delivery times vary based on your location and the shipping method chosen at checkout. Generally, orders are processed within 1-3 business days, and standard shipping within the US takes approximately 3-7 business days.

Q: What is your return policy?

A: We want you to be completely satisfied with your purchase. If you're not satisfied for any reason, you may return the item within days of receipt for a refund or exchange. Please refer to our Return Policy for detailed instructions.

Q: How do I initiate a return or exchange?

A: To initiate a return or exchange, please contact our customer support team at chantielise@protonmail.com with your order details. We'll provide you with further instructions on how to proceed.

Q: Are your products safe for pets?

A: Yes, the safety and well-being of pets are our top priorities. We carefully select and vet all products to ensure they meet high-quality standards and are safe for use by pets. However, please supervise your pets while using any new products and consult with your veterinarian if you have specific concerns.

Q: Do you offer wholesale or bulk ordering?

A: Yes, we offer wholesale and bulk ordering options for businesses or organizations interested in purchasing our products in larger quantities. Please contact us directly for more information and pricing details.

If you have any further questions or inquiries, please don't hesitate to contact us. We're here to assist you!